Shipping & Returns Etc
We aim to have your order posted within 24-48hrs (excluding weekends)
Once your item has shipped and you receive tracking (please check your spam folder), please allow 1-2 days for the tracking to update before reaching out to us.
If an order is shipped from GFOUR HAT CO to an incorrect address that you as the customer provided, you as the customer will be responsible to repay for reshipping. We WILL NOT assume responsibility for invalid information given by the customer. GFOUR HAT CO WILL NOT assume responsibility for lost or stolen packages.
GFOUR HAT CO is NOT responsible for:
- Delays with AUSPOST shipping
- International Duties or Customs Charges
- Lost or stolen parcels after delivery
But, we WILL replace your order if AUSPOST deems it as LIT (lost in transit) or it is damaged during delivery etc.
Send item(s) to:
GFOUR HAT CO
2/12 Archimedes St
Darra Q 4076
When returning an item please EMAIL email@example.com with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return.
If you do not include this info with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us via email - firstname.lastname@example.org
Items must be received back to our warehouse no later than 30 days from the date you received your order. Be sure to plan 7-14 days for shipping time. Please use a tracking service when shipping back a return a notify us of the tracking details as soon as possible
Sale items will not be accepted as returns.
We do NOT offer exchanges - once your returned item/s are received and assessed we will issue a refund into the same account as your payment came from (excluding the original postage costs).
Please be sure to retain your tracking number when shipping back a return. We are not responsible for lost packages when shipping back a return.
All items must be returned in NEW condition. This means items must be unworn, unwashed, odour & pet hair free, must not have any marks or stains in order to be eligible for a refund
**All returned caps MUST be returned in a box that does not squash the hat in any way. NO SATCHELS
If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping.
Defective Items: if you believe you received a defective item you must notify us via email within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us via email within 3 days of receiving your order.
DISCOUNT CODES OF ANY KIND MUST BE APPLIED DURING CHECKOUT. WE WILL NOT GO BACK AND APPLY DISCOUNT CODES TO ORDER ONCE THEY HAVE BEEN PLACED. NO EXCEPTIONS.
** Discount codes can not be used in conjunction with any other offers or discounts.